OpenText incident
Archiving Services are giving errors when trying to access
Resolved after 59 minutes, affecting Zix Archive Services - Erado Archiving and Zix Archive Services - Business Communication Archive and 1 more, on April 17, 2026.
Zix-Cybersecurity Archive services experienced an issue that was giving a 502/504 error when trying to access though the user interface. The issue is now resolved. We appreciate your patience. Tracking Number: IM3910642
Affected components
Update timeline
- investigating Apr 17, 2026, 09:41 PM UTC
Zix-Cybersecurity Archiving Services are currently experiencing an issue. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Tracking Number:
- resolved Apr 17, 2026, 10:40 PM UTC
Zix-Cybersecurity Archive services experienced an issue that was giving a 502/504 error when trying to access though the user interface. The issue is now resolved. We appreciate your patience. Tracking Number: IM3910642
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