Resolved after 3 hours 59 minutes, affecting Cluster B and Webmail, on August 6, 2026.
Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability.
Affected components
Update timeline
- investigating Aug 06, 2026, 11:34 AM UTC
We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.
- investigating Aug 06, 2026, 01:04 PM UTC
Our team is continuing to investigate the login issues affecting Cluster B. We will provide further updates as soon as they become available.
- monitoring Aug 06, 2026, 02:23 PM UTC
Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability.
- resolved Aug 06, 2026, 03:34 PM UTC
The services in Cluster B are stable and this incident has been resolved.
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