API and Reseller Control Panel Timeouts

Update timeline

1. investigating Sep 30, 2026, 08:11 AM UTC

   We are currently experiencing issues affecting API and the Reseller Control Panel. During this time, customers may experience slowness or intermittent errors while using the system or making API calls. Our team is actively looking into the root cause, and we will provide an update here as soon as we have more information.

2. investigating Sep 30, 2026, 10:05 AM UTC

   Our team continues to work on resolving the issues. At this time we are experiencing issues affecting API and the Reseller Control Panel. During this time, customers may not be able to log in to your account, or experience slowness or intermittent errors while using the system or making API calls.

3. monitoring Sep 30, 2026, 11:34 AM UTC

   We are pleased to report that the Reseller Control Panel and API connections are now fully functional. Our team is currently monitoring the situation closely to ensure continued stability. Thank you for your patience throughout this incident.

4. identified Sep 30, 2026, 12:38 PM UTC

   Our team is investigating further reports of slowness or intermittent errors. We will continue to update as we have further information.

5. identified Sep 30, 2026, 01:50 PM UTC

   Our team is seeing stability for clients API requests. At this time, customers may still experience intermittent issues when attempting while using the system or making API calls.

6. monitoring Sep 30, 2026, 02:14 PM UTC

   Our API and RCP connections are now restored. We will continue to monitor the connections for stability.

7. resolved Sep 30, 2026, 05:53 PM UTC

   The connectivity issues impacting our API and Reseller Control Panel have been resolved.