Resolved after 12 hours 7 minutes, affecting Reseller Support, on September 11, 2026.
A fix has been implemented and we are seeing steady improvement in chat service performance. We will continue monitoring this issue for the time being. Another update will be provided as soon as possible.
Affected components
Update timeline
- investigating Sep 11, 2026, 03:07 PM UTC
We are currently experiencing connection issues with OpenSRS chat support. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible. In the meantime, we kindly ask all resellers to use email or phone support channels for assistance until the issue has been resolved.
- monitoring Sep 11, 2026, 07:21 PM UTC
A fix has been implemented and we are seeing steady improvement in chat service performance. We will continue monitoring this issue for the time being. Another update will be provided as soon as possible.
- resolved Sep 12, 2026, 03:14 AM UTC
This incident has been resolved.
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