OpenPath incident

Automated incident report

Resolved after 5 hours 6 minutes, affecting Platform API, on December 26, 2024.

resolved Dec 26, 2024, 11:51 PM UTC

Healthcheck configuration in our Platform AppService has been successfully updated. The service is now fully operational and functioning as expected.

Started
Dec 26, 2024, 06:45 PM UTC
Resolved
Dec 26, 2024, 11:51 PM UTC
Duration
5h 6m
Detected by Pingoru
Dec 26, 2024, 06:45 PM UTC

Affected components

Platform API

Update timeline

  1. investigating Dec 26, 2024, 06:45 PM UTC

    Monitor System Down Checking, on Collection System Down Checking, did not run successfully. 5 request(s) ran and 0 test(s) failed.

  2. identified Dec 26, 2024, 11:47 PM UTC

    Intermittent Platform API error was identified and our dev team worked in the fix

  3. resolved Dec 26, 2024, 11:51 PM UTC

    Healthcheck configuration in our Platform AppService has been successfully updated. The service is now fully operational and functioning as expected.

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