Resolved after 6 hours 25 minutes, affecting Enterprise Portal and Transaction API and 1 more, on May 6, 2025.
We are currently looking into this automated incident report. At the moment is looks like the monitoring system was failing from 2:13AM and resolved itself at 3:01AM.
Affected components
Enterprise PortalTransaction APIPlatform APIAccount PortalShopify CheckoutAsset CDNTransaction PortalOpen Payment Element
Update timeline
- investigating May 06, 2025, 09:24 AM UTC
Monitor System Down Checking, on Collection System Down Checking, did not run successfully. 0 request(s) ran and 0 test(s) failed.
- investigating May 06, 2025, 03:49 PM UTC
We are currently looking into this automated incident report. At the moment is looks like the monitoring system was failing from 2:13AM and resolved itself at 3:01AM.
- resolved May 06, 2025, 03:50 PM UTC
This incident has been resolved.
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