Resolved after 6 hours, affecting Enterprise Portal and Account Portal and 1 more, on November 18, 2025.
The issue has been resolved and we are currently monitoring the system as well as reviewing what caused the issue initally.
Affected components
Update timeline
- investigating Nov 18, 2025, 06:31 PM UTC
Monitor System Down Checking, on Collection System Down Checking, did not run successfully. 5 request(s) ran and 0 test(s) failed.
- identified Nov 18, 2025, 06:38 PM UTC
We have identified an issue with our user interfaces, we are in the process of restoring them right now.
- identified Nov 18, 2025, 07:29 PM UTC
We are still trying to restore the customer user interfaces and are currently working with Microsoft Azure to restore the systems.
- monitoring Nov 18, 2025, 10:41 PM UTC
The issue has been resolved and we are currently monitoring the system as well as reviewing what caused the issue initally.
- resolved Nov 19, 2025, 12:32 AM UTC
This incident has been resolved.
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