Ontraport incident

HTTPS Outage

Resolved after 55 minutes, affecting Landing Pages and Payment Forms and 1 more, on May 28, 2025.

resolved May 28, 2025, 07:15 PM UTC

All impacted services appear fully functional and are operating normally. The underlying cause was a cache server stall which prevented properly loading HTTPS certificates for a brief time. We will be fully investigating the cause, and implementing some changes to this part of the infrastructure to help prevent this issue from occurring in the future.

Started
May 28, 2025, 06:20 PM UTC
Resolved
May 28, 2025, 07:15 PM UTC
Duration
55m
Detected by Pingoru
May 28, 2025, 06:20 PM UTC

Affected components

Landing PagesPayment FormsLead Generation Forms

Update timeline

  1. identified May 28, 2025, 06:20 PM UTC

    We are currently fixing an outage that impacts HTTPS certificates for various types of web pages.

  2. monitoring May 28, 2025, 06:42 PM UTC

    Services have been restored. We are going to be observing and monitoring this to ensure it's fully functional.

  3. resolved May 28, 2025, 07:15 PM UTC

    All impacted services appear fully functional and are operating normally. The underlying cause was a cache server stall which prevented properly loading HTTPS certificates for a brief time. We will be fully investigating the cause, and implementing some changes to this part of the infrastructure to help prevent this issue from occurring in the future.

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