Ontraport incident

Edge Email Delivery Issue

Resolved after 16 hours 51 minutes, affecting Email Delivery, on July 18, 2025.

monitoring Jul 18, 2025, 11:43 PM UTC

Most services have been restored; we are working to restore the lagging services.

Started
Jul 18, 2025, 06:05 PM UTC
Resolved
Jul 19, 2025, 10:57 AM UTC
Duration
16h 51m
Detected by Pingoru
Jul 18, 2025, 06:05 PM UTC

Affected components

Email Delivery

Update timeline

  1. monitoring Jul 18, 2025, 06:05 PM UTC

    One of our primary email delivery edge datacenters is experiencing issues. As such, emails will likely experience delays. Currently, no emails are being lost, and are residing in our our egress queue.

  2. monitoring Jul 18, 2025, 09:18 PM UTC

    We are still awaiting resolution from the datacenter.

  3. monitoring Jul 18, 2025, 11:43 PM UTC

    Most services have been restored; we are working to restore the lagging services.

  4. resolved Jul 19, 2025, 10:57 AM UTC

    All issues have been resolved.

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