Resolved after 5 hours 23 minutes, affecting Instances and Files / Attachments, on December 2, 2024.
We have deployed a fix and systems are fully operational. We are continuing to monitor instances for consistent performance.
Affected components
Update timeline
- investigating Dec 02, 2024, 02:53 PM UTC
Onspring is currently encountering instance performance issues. We are investigating and will provide an update as soon as one is available.
- investigating Dec 02, 2024, 05:09 PM UTC
We appreciate your patience as we continue to investigate the issue. A more substantial update will be provided as soon as its available.
- identified Dec 02, 2024, 05:51 PM UTC
We have identified the issue and our internal teams are currently working on a fix.
- monitoring Dec 02, 2024, 06:08 PM UTC
We have deployed a fix and systems are fully operational. We are continuing to monitor instances for consistent performance.
- resolved Dec 02, 2024, 08:16 PM UTC
We've resolved the incident. Thank you for your patience!
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