OnPage incident

Intermittent Messaging Delivery Issue

Resolved after 10 days 18 hours, affecting Management Portal and Events API and 1 more, on March 19, 2026.

monitoring Mar 24, 2026, 08:34 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Mar 19, 2026, 06:16 PM UTC
Resolved
Mar 30, 2026, 12:33 PM UTC
Duration
10d 18h
Detected by Pingoru
Mar 19, 2026, 06:16 PM UTC

Affected components

Management PortalEvents APIMobile ApplicationREST APIIntegrationsWebhooksMaintenanceWebsite

Update timeline

  1. investigating Mar 19, 2026, 06:16 PM UTC

    We are currently experiencing an issue impacting the sending and receiving of messages. Our engineering team is actively investigating the issue and working to identify the root cause. We will provide updates as more information becomes available.

  2. identified Mar 19, 2026, 06:17 PM UTC

    We have identified the issue impacting the sending and receiving of messages. Our engineering team is actively working on implementing a fix and restoring full service as quickly as possible. We will continue to provide updates as progress is made.

  3. monitoring Mar 21, 2026, 02:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 24, 2026, 04:00 PM UTC

    We are continuing to monitor for any further issues.

  5. investigating Mar 24, 2026, 04:00 PM UTC

    We are currently investigating this issue.

  6. identified Mar 24, 2026, 08:30 PM UTC

    The issue has been identified and a fix is being implemented.

  7. monitoring Mar 24, 2026, 08:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Mar 30, 2026, 12:33 PM UTC

    This incident has been resolved.

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