Onfleet incident

ETA calculation errors

Resolved after 2 hours 17 minutes, affecting ETA, on May 30, 2025.

resolved May 30, 2025, 11:57 PM UTC

The ETA calculation issue has been tracked to a configuration issue, and has now been identified and resolved. We will be improving our monitoring and response process to handle similar issues more expediently in the future

Started
May 30, 2025, 09:39 PM UTC
Resolved
May 30, 2025, 11:57 PM UTC
Duration
2h 17m
Detected by Pingoru
May 30, 2025, 09:39 PM UTC

Affected components

ETA

Update timeline

  1. investigating May 30, 2025, 09:39 PM UTC

    We are experiencing errors related to ETA calculations

  2. resolved May 30, 2025, 11:57 PM UTC

    The ETA calculation issue has been tracked to a configuration issue, and has now been identified and resolved. We will be improving our monitoring and response process to handle similar issues more expediently in the future

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