Resolved after 1 hour 3 minutes, affecting Webmail, on September 1, 2026.
Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
Affected components
Update timeline
- investigating Sep 01, 2026, 05:23 AM UTC
We are currently experiencing issues with webmail, causing an error after logging in, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.
- investigating Sep 01, 2026, 05:24 AM UTC
We are continuing to investigate this issue.
- resolved Sep 01, 2026, 06:26 AM UTC
Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.
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Amazon Web Services