OnceHub incident
[User Application - Partial service disruption] ISSUE UPDATE : Our team has identified the cause of the issue that prevents Users from being added when a Team is selected in the "Add Users" pop-up. We are actively working on a fix and will deploy it as soon as possible. In the meantime, as a workaround, please add new Users first and then assign them to a Team. We will provide an update once the fix has been implemented.
Resolved after 196 days 5 hours, on October 13, 2025.
ISSUE UPDATE : Our team has identified the cause of the issue that prevents Users from being added when a Team is selected in the "Add Users" pop-up. We are actively working on a fix and will deploy it as soon as possible. In the meantime, as a workaround, please add new Users first and then assign them to a Team. We will provide an update once the fix has been implemented.
Update timeline
- monitoring Oct 13, 2025, 01:05 PM UTC
ISSUE UPDATE : Our team has identified the cause of the issue that prevents Users from being added when a Team is selected in the "Add Users" pop-up. We are actively working on a fix and will deploy it as soon as possible. In the meantime, as a workaround, please add new Users first and then assign them to a Team. We will provide an update once the fix has been implemented.
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