OnceHub incident
We have identified an issue where Users are unable to change the Timeframe Window settings on Booking calendars for the 'By sliding window'
Resolved after 18 hours 2 minutes, affecting User Application, on August 25, 2025.
INCIDENT REPORT: We will be performing an infrastructure-level change today, Monday, starting at 1:00 AM EST. During this time, you may experience brief disruptions of a few seconds when creating bookings through the Booking Calendars. These disruptions may last until 1:15 AM EST. We will post further updates as they become available.
Affected components
Update timeline
- investigating Aug 25, 2025, 06:05 PM UTC
ISSUE DETECTED: We have identified an issue where Users are unable to change the Timeframe Window settings on Booking calendars for the 'By sliding window' option from 'Calendar days' to 'Bookable days'. We are investigating into this and we will post further updates here as they are available.
- resolved Aug 26, 2025, 12:07 PM UTC
ISSUE RESOLVED: The issue preventing Users changing the Timeframe Window setting in Booking calendars from ‘Calendar days’ to ‘Bookable days’ has been resolved. If you continue to experience any issues, please contact us at [email protected]
- postmortem Sep 01, 2025, 05:07 AM UTC
INCIDENT REPORT: We will be performing an infrastructure-level change today, Monday, starting at 1:00 AM EST. During this time, you may experience brief disruptions of a few seconds when creating bookings through the Booking Calendars. These disruptions may last until 1:15 AM EST. We will post further updates as they become available.
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