OnceHub incident
We are currently experiencing issues sending booking confirmation and reminder notifications to both customers and users
Resolved after 3 hours 14 minutes, affecting Booking Pages (ScheduleOnce), on January 14, 2025.
ISSUE RESOLVED: The issue that prevented booking confirmation and reminder notifications from being sent to customers and users has now been resolved. All notifications should now function as expected and all pending notifications have also been successfully sent. If you experience any further issues, please don't hesitate to reach out to our support team at [email protected].
Affected components
Update timeline
- investigating Jan 14, 2025, 11:30 PM UTC
ISSUE DETECTED: We are currently experiencing issues sending booking confirmation and reminder notifications to both customers and users. Our team is actively investigating and working towards resolving this on priority. We will provide further updates as they become available.
- monitoring Jan 15, 2025, 02:25 AM UTC
INCIDENT UPDATE: We are still experiencing issues with sending booking confirmation and reminder notifications to both customers and users. Our team is actively working on a resolution. We will provide further updates as soon as they become available.
- resolved Jan 15, 2025, 02:44 AM UTC
ISSUE RESOLVED: The issue that prevented booking confirmation and reminder notifications from being sent to customers and users has now been resolved. All notifications should now function as expected and all pending notifications have also been successfully sent. If you experience any further issues, please don't hesitate to reach out to our support team at [email protected].
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