Resolved after 46 minutes, on January 5, 2026.
The incident has been resolved, our support messaging app is fully function now. All other services were unaffected during this period.
Update timeline
- investigating Jan 05, 2026, 02:28 PM UTC
We’re currently investigating an issue that may cause delays or prevent some customer messages from reaching our support team. This is due to an incident affecting one of our third-party communication providers. Our team is closely monitoring the situation, and we’ll provide updates as soon as possible. Thank you for your patience.
- resolved Jan 05, 2026, 03:14 PM UTC
The incident has been resolved, our support messaging app is fully function now. All other services were unaffected during this period.
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