Resolved after 1 hour 14 minutes, affecting Email and SMS, on January 9, 2026.
We are continuing to investigate the issue impacting message delivery to our support team. The incident with our third-party communication provider is still ongoing. Our team is actively monitoring the situation, and we will post another update here as soon as the system is fully operational. Thank you for your continued patience.
Affected components
Update timeline
- investigating Jan 09, 2026, 08:05 PM UTC
We’re currently investigating an issue that may cause delays or prevent some customer messages from reaching our support team. This is due to an incident affecting one of our third-party communication providers. Our team is closely monitoring the situation and we’ll provide updates as soon as possible. Thank you for your patience.
- investigating Jan 09, 2026, 08:42 PM UTC
We are continuing to investigate the issue impacting message delivery to our support team. The incident with our third-party communication provider is still ongoing. Our team is actively monitoring the situation, and we will post another update here as soon as the system is fully operational. Thank you for your continued patience.
- resolved Jan 09, 2026, 09:20 PM UTC
This incident has been resolved.
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