Resolved after 18 minutes, on September 9, 2026.
Description of problem: At approximately 12:06 PM EDT, the Omnilert admin portal was unavailable for login due to an on-screen error message: “There is a problem with your link to our site!” Root cause: During a back-end update to internal SSL connections, the Omnilert portal’s cluster connections became misaligned, denying database access. This resulted in an on-screen error message until the connection was restored. Incident Start Time: 2026-09-09 12:06 EDT Incident End Time: 2026-09-09 12:18 EDT Total duration: ~12 minutes Actions taken to prevent recurrence: Omnilert has updated its SSL database connection settings to correct the root issue. We’ve also implemented a review of the change management process when updating back-end certificates to prevent misaligned certificate issues in future updates.
Update timeline
- resolved Sep 16, 2026, 06:19 PM UTC
Description of problem: At approximately 12:06 PM EDT, the Omnilert admin portal was unavailable for login due to an on-screen error message: “There is a problem with your link to our site!” Root cause: During a back-end update to internal SSL connections, the Omnilert portal’s cluster connections became misaligned, denying database access. This resulted in an on-screen error message until the connection was restored. Incident Start Time: 2026-09-09 12:06 EDT Incident End Time: 2026-09-09 12:18 EDT Total duration: ~12 minutes Actions taken to prevent recurrence: Omnilert has updated its SSL database connection settings to correct the root issue. We’ve also implemented a review of the change management process when updating back-end certificates to prevent misaligned certificate issues in future updates.
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