Resolved after 7 hours 57 minutes, affecting Ireland, on December 4, 2025.
This incident is now resolved. In certain configurations combined with a very large number of model extensions it was possible to issue a query to the internal database that exhausted resources. Our mitigation is stable and a permanent fix is in development.
Affected components
Update timeline
- investigating Dec 04, 2025, 09:15 AM UTC
We are aware of an internal error affecting access to Omni and are currently investigating
- investigating Dec 04, 2025, 09:34 AM UTC
We are continuing to investigate the root cause of the issue
- monitoring Dec 04, 2025, 09:40 AM UTC
A fix has been implemented and we're monitoring the results
- monitoring Dec 04, 2025, 10:29 AM UTC
We are still monitoring the results of the fix. Requests to our internal CPU continue to be high and we are working on bringing it down
- monitoring Dec 04, 2025, 11:51 AM UTC
We have mitigated the issues for now and the app has stabilised with some continued slowness still expected. We are continuing to look into the root cause to identify a permanent fix.
- monitoring Dec 04, 2025, 01:47 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 04, 2025, 05:12 PM UTC
This incident is now resolved. In certain configurations combined with a very large number of model extensions it was possible to issue a query to the internal database that exhausted resources. Our mitigation is stable and a permanent fix is in development.
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