Resolved after 38 minutes, affecting EastUsa and Ireland, on February 25, 2026.
The incident has been resolved, and all systems are back to operational status. We apologize for the disruption and are conducting a review to prevent the issue from happening again.
Affected components
Update timeline
- investigating Feb 25, 2026, 06:44 PM UTC
Our monitoring picked up slowness in the Omni App with error messages in some cases. We are investigating and working on mitigation.
- investigating Feb 25, 2026, 06:48 PM UTC
We have identified the cause of the issue and are in the process of reverting the change.
- identified Feb 25, 2026, 06:58 PM UTC
The team identified a recent change that caused performance degradation. We have rolled back to a previous deployment and are seeing recovery.
- identified Feb 25, 2026, 07:02 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 25, 2026, 07:10 PM UTC
The application is back online, and our monitoring shows performance metrics have returned to normal levels. We are continuing to monitor the situation.
- resolved Feb 25, 2026, 07:22 PM UTC
The incident has been resolved, and all systems are back to operational status. We apologize for the disruption and are conducting a review to prevent the issue from happening again.
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