Omni Analytics incident
DNS Resolution Issues for Some Users caused by their ISP
Resolved after 3 hours 45 minutes, affecting EastUsa, on April 17, 2026.
The primary DNS provider reporting an issue has marked their incident resolved. We have not had any recent reports from Omni users.
Affected components
Update timeline
- investigating Apr 17, 2026, 04:51 PM UTC
We are aware that some users are experiencing difficulty accessing their Omni instance. Omni and our DNS chain is healthy at this time. This appears to be related to a DNS resolution issue affecting certain ISPs on the user end. Users who can change their ISP have reported the issue resolved.
- identified Apr 17, 2026, 04:51 PM UTC
This issue has been diagnosed and is not caused by Omni or the infrastructure we use.
- identified Apr 17, 2026, 04:53 PM UTC
We will leave this incident up for some time to help users understand the source of their access issue.
- resolved Apr 17, 2026, 08:36 PM UTC
The primary DNS provider reporting an issue has marked their incident resolved. We have not had any recent reports from Omni users.
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