Omni Analytics incident

Slower page loading in US East

Resolved after 2 hours 32 minutes, affecting EastUsa, on October 27, 2026.

resolved Oct 27, 2026, 09:31 PM UTC

The issue is now resolved, we fixed a bottleneck where permission checks in large workbooks could slow down page loads for other users.

Started
Oct 27, 2026, 06:58 PM UTC
Resolved
Oct 27, 2026, 09:31 PM UTC
Duration
2h 32m
Detected by Pingoru
Oct 27, 2026, 06:58 PM UTC

Affected components

EastUsa

Update timeline

  1. investigating Oct 27, 2026, 06:59 PM UTC

    We're investigating slow page loading in Omni's US East region. You may notice pages taking longer than usual to open as you move around Omni. Our monitoring confirms the slowdown, and we're working to identify the cause.

  2. monitoring Oct 27, 2026, 07:39 PM UTC

    Page loading times in US East have returned to normal, and we're monitoring to make sure the improvement holds. Our investigation points to a spikes of permission checks when people opened or edited dashboards, causing pages to load more slowly. We're working on a permanent fix to prevent those repeated checks.

  3. resolved Oct 27, 2026, 09:31 PM UTC

    The issue is now resolved, we fixed a bottleneck where permission checks in large workbooks could slow down page loads for other users.

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