Resolved after 5 hours 30 minutes, affecting EastUsa, on April 29, 2025.
A model validation related process triggered repeated calls to an inefficient library function that exhausted memory in a subset of our US East infrastructure. A fix has been deployed that removes calls to the inefficient library function and we have validated it resolves the memory exhaustion.
Affected components
Update timeline
- investigating Apr 29, 2025, 04:39 PM UTC
Users are experiencing slow responses in the US region, our team is investigating.
- monitoring Apr 29, 2025, 05:35 PM UTC
We have mitigated the issue and are monitoring the system.
- monitoring Apr 29, 2025, 07:57 PM UTC
We have identified the root cause of the issue and are implementing a fix.
- resolved Apr 29, 2025, 10:10 PM UTC
A model validation related process triggered repeated calls to an inefficient library function that exhausted memory in a subset of our US East infrastructure. A fix has been deployed that removes calls to the inefficient library function and we have validated it resolves the memory exhaustion.
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