Omnea incident

Email Delivery Issues

Resolved after 59 minutes, affecting Omnea Platform, on May 15, 2025.

resolved May 15, 2025, 11:06 AM UTC

We experienced an issue earlier where emails were not being sent or were only delivered intermittently. The issue has now been identified and resolved. Email delivery is back to normal. We’re continuing to monitor to ensure full stability. Thank you for your patience.

Started
May 15, 2025, 10:06 AM UTC
Resolved
May 15, 2025, 11:06 AM UTC
Duration
59m
Detected by Pingoru
May 15, 2025, 10:06 AM UTC

Affected components

Omnea Platform

Update timeline

  1. investigating May 15, 2025, 10:06 AM UTC

    We are currently investigating an issue where emails are not being sent or are only being delivered intermittently. This may affect transactional and notification emails across our platform. We will provide an update as soon as we have more information.

  2. investigating May 15, 2025, 10:34 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 15, 2025, 11:06 AM UTC

    We experienced an issue earlier where emails were not being sent or were only delivered intermittently. The issue has now been identified and resolved. Email delivery is back to normal. We’re continuing to monitor to ensure full stability. Thank you for your patience.

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