Omnea incident

Degraded Performance and Page Load Failures

Resolved after 3 hours 23 minutes, affecting Omnea Platform, on August 19, 2025.

resolved Aug 19, 2025, 06:10 PM UTC

All pages are showing a return to full performance. This incident is now resolved.

Started
Aug 19, 2025, 02:46 PM UTC
Resolved
Aug 19, 2025, 06:10 PM UTC
Duration
3h 23m
Detected by Pingoru
Aug 19, 2025, 02:46 PM UTC

Affected components

Omnea Platform

Update timeline

  1. identified Aug 19, 2025, 02:46 PM UTC

    We have identified degraded performance with a third-party database provider that is causing some app pages to load more slowly or timeout entirely depending on network speed.

  2. monitoring Aug 19, 2025, 03:37 PM UTC

    Performance with the third-party provider has been resolved. We're monitoring the Omnea platform performance to ensure the fix reflects on all pages.

  3. resolved Aug 19, 2025, 06:10 PM UTC

    All pages are showing a return to full performance. This incident is now resolved.

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