Omnea incident

Documents timing out during upload and opening

Resolved after 7 minutes, affecting Omnea Platform, on January 14, 2026.

resolved Jan 14, 2026, 05:00 PM UTC

Confirmed as resolved. This was a short lived issue where over zealous security screening on uploaded documents was timing out and rejecting the upload. The timeout issue was resolved by additional pre-flagging of safe patterns.

Started
Jan 14, 2026, 04:52 PM UTC
Resolved
Jan 14, 2026, 05:00 PM UTC
Duration
7m
Detected by Pingoru
Jan 14, 2026, 04:52 PM UTC

Affected components

Omnea Platform

Update timeline

  1. monitoring Jan 14, 2026, 04:52 PM UTC

    We've identified an issue when uploading or downloading certain documents from the platform. A fix is already deployed. We're monitoring for repeats.

  2. resolved Jan 14, 2026, 05:00 PM UTC

    Confirmed as resolved. This was a short lived issue where over zealous security screening on uploaded documents was timing out and rejecting the upload. The timeout issue was resolved by additional pre-flagging of safe patterns.

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