Omnea incident

Escalated volume of task error timeouts

Resolved after 21 minutes, affecting Omnea Platform, on July 13, 2026.

resolved Jul 13, 2026, 12:10 PM UTC

Confirmed errored tasks are no longer above the expected rate. We will continue to monitor environments to ensure errored tasks are successfully retrying without intervention.

Started
Jul 13, 2026, 11:48 AM UTC
Resolved
Jul 13, 2026, 12:10 PM UTC
Duration
21m
Detected by Pingoru
Jul 13, 2026, 11:48 AM UTC

Affected components

Omnea Platform

Update timeline

  1. investigating Jul 13, 2026, 11:48 AM UTC

    Some customers are seeing an escalated number of task errors. These errors are clearing when retried, however we are investigating the root cause of the initial intermittent errors. Most tasks should be unaffected, and any errored tasks should retry successfully shortly.

  2. identified Jul 13, 2026, 11:54 AM UTC

    Fix in progress to re-route the proportion of traffic causing escalated error volume. This should eradicate any general performance impact.

  3. monitoring Jul 13, 2026, 12:02 PM UTC

    Errored traffic has been re-routed. We're monitoring to ensure failed tasks are cleared across environments.

  4. resolved Jul 13, 2026, 12:10 PM UTC

    Confirmed errored tasks are no longer above the expected rate. We will continue to monitor environments to ensure errored tasks are successfully retrying without intervention.

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