Resolved on November 7, 2025.
Nov 7, 15:22 GMT Resolved - This incident has been resolved. Nov 7, 15:21 GMT Investigating - Hello, Ometria can now confirm the fix was successful and all systems are operational. Thank you for your patience as we resolved this issue. Nov 7, 11:28 GMT Monitoring - Hello, Ometria has deployed a fix and we are currently monitoring results. Welcome campaigns are processing as normal, while the backlog gets processed as well. We will provide further updates as progress is made. Nov 7, 10:46 GMT Investigating - Hello, Ometria has identified a potential issue causing data ingestion delays, which can result in delayed sending of welcome messages. All other areas are functioning as expected and no data is lost. Our engineering team is currently investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as progress is made.
Update timeline
- monitoring Nov 07, 2025, 03:22 PM UTC
Nov 7, 15:22 GMT Resolved - This incident has been resolved. Nov 7, 15:21 GMT Investigating - Hello, Ometria can now confirm the fix was successful and all systems are operational. Thank you for your patience as we resolved this issue. Nov 7, 11:28 GMT Monitoring - Hello, Ometria has deployed a fix and we are currently monitoring results. Welcome campaigns are processing as normal, while the backlog gets processed as well. We will provide further updates as progress is made. Nov 7, 10:46 GMT Investigating - Hello, Ometria has identified a potential issue causing data ingestion delays, which can result in delayed sending of welcome messages. All other areas are functioning as expected and no data is lost. Our engineering team is currently investigating the root cause and working to resolve the issue as quickly as possible. We will provide further updates as progress is made.
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