Resolved on January 4, 2026.
Jan 4, 18:00 GMT Resolved - Issue resolved, all messages sent. Jan 4, 14:33 GMT Monitoring - Issue resolved, we apologise for the inconvenience. Sending for SMS / MMS is working and the team is looking into the messages which did not get sent. Jan 4, 13:44 GMT Identified - The issue has been identified and a fix is being implemented. Jan 4, 10:58 GMT Investigating - Our teams are investigating an issue impacting SMS and MMS sending. Currently Automation campaigns utilising SMS and / or MMS messaging are failing to send. No other channels like Email or Push are impacted and operate normal.
Update timeline
- monitoring Jan 04, 2026, 06:00 PM UTC
Jan 4, 18:00 GMT Resolved - Issue resolved, all messages sent. Jan 4, 14:33 GMT Monitoring - Issue resolved, we apologise for the inconvenience. Sending for SMS / MMS is working and the team is looking into the messages which did not get sent. Jan 4, 13:44 GMT Identified - The issue has been identified and a fix is being implemented. Jan 4, 10:58 GMT Investigating - Our teams are investigating an issue impacting SMS and MMS sending. Currently Automation campaigns utilising SMS and / or MMS messaging are failing to send. No other channels like Email or Push are impacted and operate normal.
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