Resolved after 13 hours 57 minutes, affecting Automation messages - other, on November 30, 2024.
We continue to monitor results. Automation campaigns are operating with a decreasing delay. We can confirm no data is lost.
Affected components
Automation messages - other
Update timeline
- investigating Nov 30, 2024, 09:20 PM UTC
We are currently investigating delays in visit and basket events processing.
- identified Nov 30, 2024, 10:04 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 30, 2024, 10:47 PM UTC
A fix has been implemented, and we are monitoring the results.
- monitoring Dec 01, 2024, 12:00 AM UTC
We are continuing to monitor the results.
- monitoring Dec 01, 2024, 09:37 AM UTC
We continue to monitor results. Automation campaigns are operating with a decreasing delay. We can confirm no data is lost.
- resolved Dec 01, 2024, 11:17 AM UTC
The issue has been resolved.
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