Oi Software incident

Unable to access Charlie

Resolved after 37 minutes, affecting Charlie Web Application, on June 21, 2022.

identified Jun 21, 2022, 06:54 AM UTC

A major outage with Cloudflare (https://www.cloudflarestatus.com/) is impacting a large portion of websites world-wide, including our authentication provider Auth0. Once Cloudflare has resovled this issue Charlie will be back online.

Started
Jun 21, 2022, 06:48 AM UTC
Resolved
Jun 21, 2022, 07:26 AM UTC
Duration
37m
Detected by Pingoru
Jun 21, 2022, 06:48 AM UTC

Affected components

Charlie Web Application

Update timeline

  1. investigating Jun 21, 2022, 06:48 AM UTC

    We are currently investigating this issue.

  2. identified Jun 21, 2022, 06:54 AM UTC

    A major outage with Cloudflare (https://www.cloudflarestatus.com/) is impacting a large portion of websites world-wide, including our authentication provider Auth0. Once Cloudflare has resovled this issue Charlie will be back online.

  3. resolved Jun 21, 2022, 07:26 AM UTC

    The issue has been resolved upstream and Charlie is now functioning normally.

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