Resolved after 12 hours 40 minutes, affecting Document Processing, on July 6, 2026.
We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services are running normally.
Affected components
Update timeline
- investigating Jul 06, 2026, 03:29 PM UTC
We are currently investigating an issue causing an increased number of document processing failures due to unknown rejections. As a result, some documents may be rejected unexpectedly during processing. Our engineering team is actively working to identify the root cause and restore normal processing. We will provide additional updates as more information becomes available.
- investigating Jul 06, 2026, 03:29 PM UTC
We are continuing to investigate this issue.
- identified Jul 06, 2026, 03:53 PM UTC
Our team has identified the cause of the issue resulting in unknown document rejections and is actively working on a fix.
- monitoring Jul 06, 2026, 04:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 06, 2026, 07:30 PM UTC
Root cause has been fixed and we are currently reprocessing the impacted documents. Our teams are closely monitoring the situation to ensure a complete recovery and maintain system stability throughout the process.
- resolved Jul 07, 2026, 04:09 AM UTC
We continued to monitor the system after the reprocessing to make sure everything was working as expected. The system has now fully recovered, and all Document Processing services are running normally.
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