Resolved after 1 hour 12 minutes, affecting Ocrolus API, on November 6, 2024.
Between 08:30am and 11:35am ET on November 06th, API requests to import Plaid data returned a 400 error. This was caused by a software deployment that has been rolled back and the issue is resolved now. This incident affected 2 endpoints: Upload Plaid JSON to Book - “https://docs.ocrolus.com/reference/upload-plaid-json” and Import Plaid Asset Report - “https://docs.ocrolus.com/reference/import-plaid-asset-report”
Affected components
Update timeline
- investigating Nov 06, 2024, 04:26 PM UTC
We are currently experiencing issues with the Ocrolus API for Plaid JSON uploads, affecting requests since 8:00 AM ET. Clients may encounter 400 errors in response to API requests during this period. Our engineering team is actively investigating and working to resolve the issue.
- monitoring Nov 06, 2024, 04:36 PM UTC
The issue with the Ocrolus API for Plaid JSON uploads has been identified and resolved. We are currently monitoring the system to ensure stability.
- resolved Nov 06, 2024, 05:39 PM UTC
Between 08:30am and 11:35am ET on November 06th, API requests to import Plaid data returned a 400 error. This was caused by a software deployment that has been rolled back and the issue is resolved now. This incident affected 2 endpoints: Upload Plaid JSON to Book - “https://docs.ocrolus.com/reference/upload-plaid-json” and Import Plaid Asset Report - “https://docs.ocrolus.com/reference/import-plaid-asset-report”
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