Resolved after 12 hours 16 minutes, affecting Document Processing, on November 25, 2024.
Between 01:00 PM and 05:00 PM ET on November 25th, we experienced an unexpected surge in document uploads from various clients, which led to delays in processing. However, our team worked diligently to address the issue and successfully processed all the documents by 11:00 PM ET.
Affected components
Update timeline
- investigating Nov 25, 2024, 10:27 PM UTC
We are currently experiencing delays in document processing due to an unexpected surge in volume from multiple clients. Our team is actively working to process these documents as quickly as possible. However, some delays are anticipated during this time.
- investigating Nov 26, 2024, 12:22 AM UTC
We are actively continuing to process the documents and are prioritising clearing the backlog as quickly as possible.
- resolved Nov 26, 2024, 10:43 AM UTC
Between 01:00 PM and 05:00 PM ET on November 25th, we experienced an unexpected surge in document uploads from various clients, which led to delays in processing. However, our team worked diligently to address the issue and successfully processed all the documents by 11:00 PM ET.
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