Ocrolus incident

Detect Processing Delays

Resolved after 2 hours 34 minutes, affecting Detect, on December 2, 2024.

monitoring Dec 02, 2024, 08:15 PM UTC

We have identified the issue and are actively monitoring the solution. We are currently assessing the time required to restore the service fully.

Started
Dec 02, 2024, 07:06 PM UTC
Resolved
Dec 02, 2024, 09:41 PM UTC
Duration
2h 34m
Detected by Pingoru
Dec 02, 2024, 07:06 PM UTC

Affected components

Detect

Update timeline

  1. investigating Dec 02, 2024, 07:06 PM UTC

    We’re seeing an issue with detect responses not coming through. We are investigating the issue and will provide more information as it becomes available.

  2. monitoring Dec 02, 2024, 08:15 PM UTC

    We have identified the issue and are actively monitoring the solution. We are currently assessing the time required to restore the service fully.

  3. resolved Dec 02, 2024, 09:41 PM UTC

    All of the backlog volume has been processed.

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