Resolved after 4 hours 14 minutes, affecting Document Processing, on May 14, 2025.
System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.
Affected components
Update timeline
- investigating May 14, 2025, 09:52 PM UTC
We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.
- investigating May 14, 2025, 09:52 PM UTC
We are continuing to investigate this issue.
- investigating May 14, 2025, 10:53 PM UTC
We are continuing to investigate this issue.
- monitoring May 14, 2025, 11:52 PM UTC
The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.
- resolved May 15, 2025, 02:06 AM UTC
System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.
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