Resolved after 17 hours 24 minutes, affecting Dashboard, on June 3, 2025.
We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.
Affected components
Update timeline
- investigating Jun 03, 2025, 05:21 PM UTC
We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible
- investigating Jun 03, 2025, 05:24 PM UTC
We are continuing to investigate this issue.
- investigating Jun 03, 2025, 05:40 PM UTC
We are continuing to investigate this issue.
- identified Jun 03, 2025, 05:42 PM UTC
The issue has been identified and we are working on the fix.
- monitoring Jun 03, 2025, 05:59 PM UTC
The fix has been released, and we're currently monitoring the system to ensure everything is stable.
- monitoring Jun 03, 2025, 06:34 PM UTC
While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.
- monitoring Jun 03, 2025, 11:15 PM UTC
We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.
- resolved Jun 04, 2025, 10:46 AM UTC
The system has fully recovered and is now functioning as expected.
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