Resolved after 1 hour 4 minutes, affecting Ocrolus API, on August 21, 2025.
The system has fully recovered and upload API endpoints are now functioning as expected.
Affected components
Ocrolus API
Update timeline
- investigating Aug 21, 2025, 07:48 PM UTC
We are currently experiencing a delay in our API upload services. We are actively investigating the issue.
- identified Aug 21, 2025, 07:59 PM UTC
The problem seems to be related to our intake router. We’ve restarted it and are looking into it further.
- monitoring Aug 21, 2025, 08:22 PM UTC
We haven’t observed any latency in the upload service since it was restarted. We are now monitoring the situation.
- resolved Aug 21, 2025, 08:53 PM UTC
The system has fully recovered and upload API endpoints are now functioning as expected.
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