Resolved after 2 hours 16 minutes, affecting Document Processing, on October 10, 2025.
Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.
Affected components
Update timeline
- investigating Oct 10, 2025, 03:36 PM UTC
We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.
- monitoring Oct 10, 2025, 04:37 PM UTC
We have restored system operation, and we are working through the backlog of documents.
- resolved Oct 10, 2025, 05:52 PM UTC
Our document processing system has fully returned to normal operations. Some documents may still experience delays as we work through the remaining backlog.
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