Obsidian Security incident
No Routes error message encountered when onboarding oAuth based connections
Resolved after 45 minutes, affecting Connections (SaaS Applications), on July 8, 2025.
This incident has been resolved. We have identified the root cause of the issue resulting in a "No Routes" error being encountered when attempting to onboard oAuth based connections. A fix has now been deployed to all environments, and post fix validation and telemetry have confirmed the issue has been fully mitigated. If you encounter any further issues, please reach out to our support team.
Affected components
Update timeline
- investigating Jul 08, 2025, 02:30 PM UTC
We are currently investigating an issue resulting in a "No Routes" error message being encountered when attempting to onboard connections leveraging oAuth authentication. Examples of such connections include Microsoft Graph and Slack. Additional updates will be provided via this posting as our investigation progresses and the issue is mitigated.
- resolved Jul 08, 2025, 03:16 PM UTC
This incident has been resolved. We have identified the root cause of the issue resulting in a "No Routes" error being encountered when attempting to onboard oAuth based connections. A fix has now been deployed to all environments, and post fix validation and telemetry have confirmed the issue has been fully mitigated. If you encounter any further issues, please reach out to our support team.
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