Resolved after 7 hours 22 minutes, affecting Member Portal, on March 31, 2026.
This issue has now been resolved by the merchant and payments are successfully processing.
Affected components
Update timeline
- identified Mar 31, 2026, 10:45 PM UTC
We are currently investigating an issue with our payment gateway which is causing card payments to fail, this appears to be a regression of an older issue with the merchant and fixes are underway to resolve.
- identified Apr 01, 2026, 01:27 AM UTC
The merchant has confirmed a flag on our account was missed during a recent migration with their card gateway system, the merchant is now working with the card gateway processor to resolve this urgently.
- identified Apr 01, 2026, 04:30 AM UTC
We are still waiting on a fix from our Merchant, currently no ETA at the moment but we will continue to follow up and notify of any significant changes.
- resolved Apr 01, 2026, 06:07 AM UTC
This issue has now been resolved by the merchant and payments are successfully processing.
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