Resolved after 2 hours 45 minutes, affecting Customer Care and Live Agent and 1 more, on June 12, 2025.
The underlying Google related outage should now be resolved and services are resuming
Affected components
Update timeline
- investigating Jun 12, 2025, 06:47 PM UTC
We are currently waiting on a update with Google services as they reporting an outage globally. This is affecting services related to Live Agent, Customer Support and Fleet Manager.
- identified Jun 12, 2025, 08:08 PM UTC
Google is reporting that their engineers continue to work to restore services.
- identified Jun 12, 2025, 08:18 PM UTC
Google Cloud Services are reporting as being actively restored. Fleet Manager service is restored. The Live Agent service outage is still under investigation.
- identified Jun 12, 2025, 08:29 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2025, 09:08 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2025, 09:09 PM UTC
The underlying Google related outage should now be resolved and services are resuming
- resolved Jun 12, 2025, 09:32 PM UTC
This incident has been resolved.
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