Notion incident
Promotional offers may not apply correctly to subscriptions
Resolved after 12 hours 14 minutes, affecting Administration, on September 3, 2026.
The issue has been resolved for new users. We are contacting known affected users to confirm that we will issue refunds today; it may take several days for refunds to appear, depending on bank processing times.
Affected components
Update timeline
- investigating Sep 03, 2026, 11:32 AM UTC
We’re investigating an issue that may prevent eligible promotional offers from applying correctly to new or renewing subscriptions. Affected users may see an unexpected charge or may be unable to complete an upgrade.
- monitoring Sep 03, 2026, 03:03 PM UTC
The issue has been resolved for new users. We are contacting known affected users to confirm that we will issue refunds today; it may take several days for refunds to appear, depending on bank processing times.
- resolved Sep 03, 2026, 11:46 PM UTC
This issue is now resolved.
Your product runs on more than Notion
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services