Nosto incident
Missing product updates in Search & Category Merchandising
Resolved after 17 hours 55 minutes, affecting Search & Categories, on October 20, 2025.
Resolved — We have fully recovered from the issues caused by earlier operational problems with Amazon Web Services (AWS). End-customer–facing services remained unaffected throughout the incident. However, product updates that relied on our automated provisioning systems were temporarily impacted due to our inability to create new resources via AWS. Normal operation has now been restored.
Affected components
Update timeline
- identified Oct 20, 2025, 12:22 PM UTC
Problems with our upstream partner service are affecting Search product updates. Updates to products in Search and Category Merchandising have not been processed since 07:18 UTC. We are working on getting the missing updates processed.
- resolved Oct 21, 2025, 06:18 AM UTC
Resolved — We have fully recovered from the issues caused by earlier operational problems with Amazon Web Services (AWS). End-customer–facing services remained unaffected throughout the incident. However, product updates that relied on our automated provisioning systems were temporarily impacted due to our inability to create new resources via AWS. Normal operation has now been restored.
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