Resolved after 5 hours 4 minutes, affecting www.ninety.io, on October 20, 2025.
Live Chat & Messenger Impacted: We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region. Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.
Affected components
Update timeline
- investigating Oct 20, 2025, 05:25 PM UTC
Live Chat & Messenger Impacted: We are continuing to experience degradation from the continued major outage affecting Amazon Web Services (AWS) in the US-East-1 region. Our teams are working closely with AWS and continuing efforts to stabilize the platform and reduce latency, but we expect customers to continue to see periods of elevated latency and increased error rates until services are fully restored.
- resolved Oct 20, 2025, 10:29 PM UTC
This incident has been resolved.
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Amazon Web Services