Ninety incident

Switch Company broken for some users

Resolved after 1 day 1 hour, affecting www.ninety.io, on December 16, 2024.

identified Dec 16, 2024, 07:19 PM UTC

We are continuing to work on a fix for this issue.

Started
Dec 16, 2024, 07:14 PM UTC
Resolved
Dec 17, 2024, 09:11 PM UTC
Duration
1d 1h
Detected by Pingoru
Dec 16, 2024, 07:14 PM UTC

Affected components

www.ninety.io

Update timeline

  1. identified Dec 16, 2024, 07:14 PM UTC

    We are aware Switch Company is broken for some users. To workaround please perform a one time log-out and log-in again, this will resolve the issue. There is an additional reproducible issue in company-create via PartnerHub. We are working to resolve this, again log-out/log-in will temporarily resolve the problem and allow company switching in the meantime.

  2. identified Dec 16, 2024, 07:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Dec 17, 2024, 09:11 PM UTC

    This incident has been resolved.

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