NextRoll incident
Scheduled reports for AdRoll and RollWorks are not being sent.
Resolved after 11 hours 50 minutes, affecting AdRoll Dashboard and AdRoll ABM Impact Overview Dashboard, on February 3, 2025.
Impact: - Customers that have scheduled reports for recurring delivery (daily, weekly, monthly) are not receiving their reports. - On-demand reports are continuing to function correctly. Next Steps: - Engineering teams have identified the cause of the issue, and are working toward resolution. - When resolved, all queued weekly and monthly reports will be sent. Queued daily reports will not be sent, as this would result in delivering several reports at once to customer inboxes. Instead the next daily report will resume as normal on February 4th, 2025.
Affected components
Update timeline
- identified Feb 03, 2025, 11:39 PM UTC
Impact: - Customers that have scheduled reports for recurring delivery (daily, weekly, monthly) are not receiving their reports. - On-demand reports are continuing to function correctly. Next Steps: - Engineering teams have identified the cause of the issue, and are working toward resolution. - When resolved, all queued weekly and monthly reports will be sent. Queued daily reports will not be sent, as this would result in delivering several reports at once to customer inboxes. Instead the next daily report will resume as normal on February 4th, 2025.
- resolved Feb 04, 2025, 04:41 PM UTC
This incident has been resolved.
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