Next Matter incident

Task takeover button not working in shared teams

Resolved after 1 hour 17 minutes, on September 18, 2026.

monitoring Sep 18, 2026, 04:39 PM UTC

The fix has now been deployed to production and we are confirming it's now resolved.

Started
Sep 18, 2026, 03:34 PM UTC
Resolved
Sep 18, 2026, 04:51 PM UTC
Duration
1h 17m
Detected by Pingoru
Sep 18, 2026, 03:34 PM UTC

Update timeline

  1. investigating Sep 18, 2026, 03:34 PM UTC

    Task takeover is currently unavailable in shared teams, showing a "View" button instead of "Takeover" and preventing team members from claiming and processing tasks. We are aware of the issue and are working on a fix.

  2. identified Sep 18, 2026, 04:26 PM UTC

    We are currently testing a fix for this issue. We will deploy as soon as successful testing is completed.

  3. monitoring Sep 18, 2026, 04:39 PM UTC

    The fix has now been deployed to production and we are confirming it's now resolved.

  4. resolved Sep 18, 2026, 04:51 PM UTC

    Resolved.

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