Resolved after 42 minutes, affecting us.nexl.cloud and au.nexl.cloud and 1 more, on December 4, 2025.
Services are now fully restored and operating normally. We will continue to monitor the system closely. Thank you for your patience!
Affected components
Update timeline
- investigating Dec 04, 2025, 12:58 PM UTC
We're currently experiencing some issues with access to the web applications. The engineering team is investigating.
- investigating Dec 04, 2025, 01:14 PM UTC
We are continuing to investigate this issue.
- investigating Dec 04, 2025, 01:15 PM UTC
We have successfully identified the cause of the connection timeouts (Error 524) affecting the service as an issue with the host machine on our third-party cloud platform. The vendor has begun rolling out a fix, and we are closely monitoring their progress to ensure service stability is restored shortly.
- monitoring Dec 04, 2025, 01:28 PM UTC
Services are now fully restored and operating normally. We will continue to monitor the system closely. Thank you for your patience!
- resolved Dec 04, 2025, 01:40 PM UTC
This incident has been resolved.
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